Community Support Worker - Youth

About Pact

At Pact, we believe everyone deserves the opportunity to live a meaningful, connected life.

We are a leading provider of community, vocational, and residential support across New Zealand. We support people with intellectual disabilities, mental health and addiction challenges, and young people to reach their goals and build independence.

Our passionate team walks alongside individuals, empowering them to thrive in a safe, positive, and inclusive environment.

About the Role

We're looking for a steady, supportive, and down-to-earth Youth/Intellectual Disability Community Support Worker to join our Balclutha team. This role is not for the faint-hearted — but if you’re someone who can stay calm under pressure, set healthy boundaries, and still bring fun and connection to each day, you might be exactly who we need.

You’ll be working alongside vulnerable people who may present with escalated behaviours, so you’ll play a vital role in creating stability, safety, and growth — even in the most challenging moments.

In this role, you will:

• Support people to reconnect with whānau, culture, and community
• Role-model emotional regulation, resilience, and life skills
• Keep structure in the home and calmly manage behavioural challenges
• Provide hands-on support with routines, well-being, and goal setting
• Encourage learning through fun, trust, and respectful relationships
• Work closely with a tight-knit team to create consistent, positive environments
• Maintain clear documentation and communicate effectively with whānau, professionals, and colleagues

This is a full-time position (80 hours per fortnight) with a variety of day, evening, weekend, awake night, and sleepover shifts. 

What you’ll bring

Our Balclutha team is looking for someone with:

• Excellent communication and relationship-building skills
• A positive attitude and calm approach in challenging situations
• A genuine passion for helping others grow and succeed
• A full driver’s licence and basic computer skills
• A relevant qualification (e.g. Level 4 Mental Health) — or willingness to work toward one once you’re on board
• Must have the right to work in New Zealand

What will Pact offer you?

At Pact, you’ll be part of a supportive, down-to-earth team that cares equally about our staff as we do the people we support. We offer you:

• In-house training to ensure you have the skills and knowledge to support our clients best
• $26.80 - $31.47 per hour based on qualification
• Celebrate your milestones with Long Service benefits
• Encouragement and support to achieve the NZQA Level 4 Qualification
• Free Employee Assistance if you require additional, confidential support
• Watch people grow and blossom whilst celebrating every achievement

Visit our website, About Us - Pact Group, to apply or to find out more about the fantastic work Pact does, and/or submit your CV today and join us in empowering people in our community to live life to the fullest. 

Please do not apply unless you have the right to work in New Zealand, as we are unable to help with visa sponsorship.