Customer Service Officer

Are you passionate about delivering excellent customer service?

The Clutha District Council is seeking a friendly and professional Customer Service Officer to be the first point of contact for our community.

About Us:

At Clutha District Council, we are committed to empowering our community to thrive while preserving our spaces for future generations. We believe in creating a workplace where everyone feels valued, supported, and confident in their roles.

About the Clutha District:

The Clutha District, spanning over 6,700 square kilometers in the lower South Island, offers breathtaking scenery from coast to mountains. Enjoy a relaxed lifestyle, affordable housing, and a friendly community, fostering an ideal work-life balance. Conveniently located near Central Otago and Dunedin, with its international airport and university, and bordered by the stunning Catlins, renowned for its waterfalls, wildlife, rainforest, and surf-worthy beaches.

Role Overview:

As a Customer Service Officer, you will be the first point of contact for the Clutha District Council, representing the Council in a professional and approachable manner. Your primary responsibility will be to assist customers with their enquiries- whether in person, over the phone, or electronically- ensuring that each interaction is handled efficiently and with a focus on providing accurate information and solutions.

Key Requirements:

Experience in a customer service and/or administration environment.
Excellent communication skills and a friendly, helpful attitude.
Strong computer literacy with proficiency in Microsoft Suite.
Knowledge of the Clutha District or local government is desirable but not essential.
Excellent keyboard skills for accurate data entry.
Good numeracy skills for accurate money handling and balancing.