Customer Service Officer

Do you love connecting with people, solving problems, and making someone’s day just a little bit brighter? We’re on the lookout for a Customer Service superstar to join our front desk team – the heart of our Council’s day-to-day operations.

 At Clutha District Council, we believe in warm welcomes, helpful answers, and community spirit. As a Customer Service Officer, you’ll be the first friendly face our community sees – whether they’re paying rates, lodging a building consent, reporting a service request, or just popping in with a question.

What you will be doing:

• Greeting customers with a smile and helping them with their enquiries.
• Answering phones, emails, and providing top-notch service in person.
• Processing payments, paperwork, and making sure everything runs smoothly.
• Working with a fun, supportive team who truly care about our community.

What will you bring?

• A genuine love of people and a knack for clear communication.
• Knowledge of the Clutha District or local government is desirable but not essential.
• Confidence using Microsoft Office and learning new systems.
• Excellent keyboard skills for accurate data entry.
• Good numeracy skills for accurate money handling and balancing.
• A calm, friendly approach – even when it’s busy!

 Why Join Us?

• Opportunity to make a meaningful impact in your community.
• Supportive and inclusive work environment.
• Great work-life balance.
• Ongoing professional development and training opportunities.

 Whether you’ve got customer service experience or you're just naturally great with people – we’d love to hear from you!

For further information please see the full Job Description at the following link: Customer Service Officer Vacancy Information or email vacancy@cluthadc.govt.nz 

This vacancy will close on Sunday 27 July, we will be assessing applications as they are received, so apply now!